Warranty Information

At our discretion, GROHE will repair or replace any part or finish that proves to be defective in material and/or workmanship under normal installation, use, and service. Our warranty does not cover normal wear and tear. For warranty questions or additional information, please call 800-444-7643. To register your GROHE product, please fill out our Warranty Registration form. 

 

LIMITED LIFETIME WARRANTY

GROHE provides the following warranties to the original purchaser of products installed in a residential application. This warranty policy is effective for all products sold after July 1, 2020.

Mechanical Warranty:

A Limited Lifetime Warranty is provided on all mechanical parts, guaranteeing them to be free from manufacturing defects in materials and workmanship under normal use for as long as the original purchaser owns their home.

Electronic Faucets, Valves, and Controls Warranty:

GROHE warrants that our electronic faucets, valves, and controls will be free from manufacturing defects in material and workmanship under normal use for five (5) years from the date of purchase by or for the original consumer owner.

Finish Warranty:

A Limited Lifetime Warranty is provided on all GROHE product finishes to the original purchaser against manufacturing defects in materials and workmanship.

Commercial Products:

GROHE warrants its products installed in a commercial application to be free from manufacturing defects in materials and workmanship under normal commercial use for a period of five (5) years from the date of purchase by or for the original consumer owner. GROHE warrants all wall carrier products installed in a commercial application to be free from manufacturing defects for a period of ten (10) years from the date of acquisition by original owner. Commercial application is defined as installations in apartments and other rental units, non-residential facilities, hotels, commercial businesses, and/ or other public accommodations.

 

WHAT LIMITATIONS APPLY?

Please note that our products are stringently tested against common use situations, however they are not tested in an outside environment in which products may be exposed to salt, temperature changes, harsh conditions, or other weather-related elements that may affect finishes. It is critical to protect products from frost by removing during the winter months. Products used outside will be protected by one-year warranty only.

Important Note: Warranties do not cover normal wear and tear.

 

WHAT IS EXCLUDED FROM THIS WARRANTY?

This warranty is extended to the original consumer owner, but does not cover installation, labor charges, or other incidental or consequential costs and shall not apply to any products or parts of products which have been:

A) Repaired by unqualified persons or not using original GROHE spare parts or altered in any manner unless previously authorized in writing by GROHE; or

B) Damaged as a result of misuse, negligence, accident, or faulty installation or maintenance; or

C) Installed or used in a manner contrary to GROHE's printed instructions; or

D) Damaged by the effects of dirt, limescale, or aggressive cleaners.

This is the exclusive warranty by GROHE, which does not make any other warranty of any kind, including the implied warranty of merchantability. This warranty excludes all filter, cooler and heater parts and accessories, outdoor, marine applications, industrial, commercial, and business usage whose purchasers are extended a one (1) year limited warranty from the date of purchase, with all other terms of this warranty.

Because GROHE cannot control the quality of products sold by unauthorized sellers, this warranty applies only to GROHE products which were purchased from AS America, Inc. or an authorized seller of GROHE products, unless otherwise prohibited by law. GROHE reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.

 

HOW TO INITIATE A WARRANTY CLAIM

If you believe that you have a warranty claim, please contact us at call 800-444-7643 to initiate a claim. Please be prepared to provide all relevant information regarding your claim, including proof of purchase, a complete description of the problem, the product, model number, color, finish, purchase date, installation date, and from whom the product was purchased. Please allow 7 to 14 business days for warranty processing.